Privacy Policy

This Privacy Policy describes how Via 313 ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at cafevia313.click, place orders through our online platforms, or otherwise interact with our services. Please read this policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection statutes.

1. About Us

Via 313 is a food service business operating in the United States. We offer dining experiences, online ordering, catering services, and related food and beverage products. For any questions, concerns, or requests related to this Privacy Policy, you may contact us using the information below:

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. The categories below describe the types of data we may gather from you:

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, sign up for our newsletter, or contact our customer support team, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Postal address or delivery address
• Date of birth (where required for age verification purposes)
• Username and password (for registered accounts)
• Profile picture or avatar (if voluntarily provided)

2.2 Financial and Transaction Information

When you place an order or make a payment through our platform, we or our third-party payment processors may collect:

• Credit or debit card details (processed securely by PCI-DSS compliant payment processors)
• Billing address
• Order history and transaction records
• Gift card or promotional code usage
• Refund and return records

Please note: We do not store full credit card numbers on our servers. Payment processing is handled by secure, third-party payment processors.

2.3 Usage and Behavioral Data

We automatically collect certain data about how you interact with our website and services, including:

• Pages visited and content viewed
• Time and duration of visits
• Links clicked and buttons interacted with
• Search queries entered on our website
• Menu items browsed or added to cart
• Order preferences and customizations
• Frequency of visits and purchasing patterns

2.4 Device and Technical Information

When you access our website, we may automatically collect technical information about your device and browser, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, tablet, mobile)
• Screen resolution
• Referring URL (the page that directed you to our website)
• Internet service provider (ISP)
• Time zone settings
• Language preferences

2.5 Location Data

With your consent, we may collect precise or approximate geographic location information to facilitate delivery services, identify nearby restaurant locations, or personalize your experience. You may disable location sharing through your device settings at any time, though this may limit certain features of our service.

2.6 Communications and Feedback

When you contact us via email, phone, or online forms, or when you leave reviews or feedback on our platform, we collect:

• The content of your messages and correspondence
• Reviews, ratings, and comments you submit
• Survey responses and feedback submissions
• Records of customer service interactions

2.7 Information Collected from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you choose to connect your social accounts or interact with our social media pages)
• Third-party food delivery platforms (such as DoorDash, Uber Eats, Grubhub, or similar services)
• Analytics providers
• Marketing and advertising partners
• Publicly available databases

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior. For detailed information about our use of cookies, please refer to Section 8 of this policy.

3. How We Use Your Information

We use the personal information we collect for a variety of lawful business purposes, as described in detail below:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests
• Managing your account and maintaining your preferences
• Facilitating reservations and catering bookings
• Processing payments and issuing receipts
• Coordinating with delivery drivers and third-party platforms
• Handling returns, refunds, and disputes
• Providing customer support and responding to your inquiries

3.2 Personalization and User Experience

• Remembering your preferences, favorite items, and saved addresses
• Recommending menu items based on your order history
• Customizing website content to match your interests
• Improving the navigation and usability of our platform

3.3 Marketing and Promotional Communications

• Sending you newsletters, promotional offers, and special deals (with your consent where required)
• Informing you about new menu items, seasonal specials, or limited-time promotions
• Administering loyalty programs, contests, and sweepstakes
• Displaying targeted advertisements on our website and third-party platforms
• Conducting email marketing campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly at [email protected].

3.4 Analytics and Business Improvement

• Analyzing website traffic, user behavior, and sales trends
• Measuring the effectiveness of our marketing campaigns
• Monitoring and improving website performance and security
• Conducting internal research and business analysis
• Developing new products, services, and menu offerings

3.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement or regulatory authorities
• Enforcing our Terms of Service and other agreements
• Detecting, investigating, and preventing fraud, abuse, or security incidents
• Protecting the rights, property, and safety of Via 313, our customers, and the public

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business. These providers may have access to your personal information only as necessary to perform their services and are contractually obligated to maintain confidentiality and comply with applicable privacy laws. Categories of service providers include:

• Payment processors: To securely process transactions (e.g., Stripe, Square, PayPal)
• Delivery platforms: To fulfill delivery orders (e.g., DoorDash, Uber Eats, Grubhub)
• Cloud hosting providers: To store and manage our data infrastructure
• Email and communication services: To send transactional and marketing emails
• Analytics providers: To analyze website usage and performance (e.g., Google Analytics)
• Marketing platforms: To manage advertising campaigns and loyalty programs
• Customer support tools: To manage support tickets and customer interactions
• Security and fraud prevention services: To detect and prevent fraudulent activity

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend the rights or property of Via 313
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

4.3 Business Transfers

In the event that Via 313 is involved in a merger, acquisition, asset sale, reorganization, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so.

4.5 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive data
• Firewalls and intrusion detection systems
• Regular security patching and vulnerability assessments
• Two-factor authentication options for account access
• Secure, PCI-DSS compliant payment processing

5.2 Administrative Safeguards

• Access controls limiting employee access to personal data on a need-to-know basis
• Employee training on data privacy and security best practices
• Confidentiality agreements with employees and contractors
• Regular review and updating of our privacy and security policies
• Incident response procedures for data breach scenarios

5.3 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data. If you suspect any unauthorized access to your account, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your location, you may have specific legal rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Available to All Users

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell.
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.

6.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know (Detailed): You may request specific pieces of personal information we have collected about you over the past 12 months, including the categories of personal information, categories of sources, business purpose for collection, and categories of third parties with whom we share it.
• Right to Delete: You may request deletion of personal information we have collected, subject to exceptions under applicable law.
• Right to Correct: You have the right to request correction of inaccurate personal information maintained by us.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as defined under CPRA. We do not sell personal information for monetary consideration, but we may share data with advertising partners in ways that may constitute "sharing" under CPRA.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use and disclosure of sensitive personal information to what is necessary to perform services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service as a result of your exercising these rights.

To submit a California privacy rights request, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will respond within 45 days of receiving your request, with the possibility of one 45-day extension where reasonably necessary.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us by:

• Emailing us at: [email protected]
• Visiting our website: cafevia313.click

We may need to verify your identity before processing your request. This may involve providing proof of identity such as your name, email address, and other account details. We will not fulfill requests that we cannot verify.

6.4 Authorized Agent

You may designate an authorized agent to make a request on your behalf. If you use an authorized agent, we may require you to provide written authorization, and we may contact you directly to verify the request.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our internal data retention procedures.

8. Cookie Policy Summary

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including maintaining your session and shopping cart. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics). They collect information in an aggregated, anonymous form.
• Functional Cookies: Remember your preferences such as language, location, and saved addresses to provide a personalized experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns on our site and third-party platforms.
• Social Media Cookies: Enable sharing features and interactions with social media platforms such as Facebook, Instagram, and Twitter.

8.2 Managing Cookie Preferences

You can control or disable cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of our website. You may also opt out of certain third-party analytics cookies (such as Google Analytics) by visiting Google's opt-out page.

For a full description of the cookies we use, please review our complete Cookie Policy available on our website at cafevia313.click.

9. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe your child under 13 has provided us with personal information without your consent, please contact us immediately at [email protected] so we can take appropriate action.

Our online ordering system and account registration process require users to confirm they are 18 years of age or older. We rely on users to provide accurate information in this regard. Individuals between the ages of 13 and 17 may only use our services under the supervision and with the consent of a parent or legal guardian.

10. International Data Transfers

Via 313 is based in the United States, and our primary data processing activities take place within the United States. However, some of our third-party service providers may be located in or operate from other countries. As a result, your personal information may be transferred to, stored, or processed in countries outside of the United States, including countries that may not have the same level of data protection laws as your home country.

When we transfer personal information internationally, we take appropriate steps to ensure that your data is protected in accordance with this Privacy Policy and applicable law. These steps may include:

• Entering into data processing agreements with third-party service providers that include appropriate data protection clauses
• Ensuring that recipient countries provide an adequate level of protection for personal data
• Implementing other lawful transfer mechanisms as required by applicable law

By using our services and providing your personal information to us, you understand and acknowledge that your data may be transferred to and processed in the United States and other countries as described in this section.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Via 313. These may include food delivery platforms, social media pages, payment processors, or partner websites. We are not responsible for the privacy practices of these third parties and encourage you to review their respective privacy policies before providing any personal information.

The inclusion of a link on our website does not imply our endorsement of the linked site or service. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT signals. However, you can manage your tracking preferences through our cookie consent settings and by adjusting your browser's cookie settings as described in Section 8.

13. FTC Act Compliance and Consumer Protection

We are committed to complying with the Federal Trade Commission Act (FTC Act) and the regulations and guidelines issued by the Federal Trade Commission (FTC). The FTC Act prohibits unfair or deceptive acts or practices in commerce. We will not engage in any deceptive practices with respect to the collection, use, or disclosure of your personal information.

Our privacy practices are designed to be consistent with FTC guidelines on privacy, data security, and online advertising. We do not make false or misleading representations about our data practices and are committed to honoring the commitments we make in this Privacy Policy.

If you believe we have engaged in any unfair or deceptive practice with respect to your personal data, you may file a complaint with the FTC at ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).

14. Filing Complaints with Regulatory Authorities

If you have concerns about how we handle your personal information and are not satisfied with our response to your privacy requests, you have the right to file a complaint with relevant regulatory authorities.

14.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for consumer protection and privacy enforcement in the United States. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357 (1-877-FTC-HELP)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Attorney General (for California Residents)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Attorney General's Office or the California Privacy Protection Agency (CPPA):

• California Attorney General: oag.ca.gov
• California Privacy Protection Agency: cppa.ca.gov

14.3 State Attorneys General

Residents of other states may also have the ability to file privacy complaints with their respective state attorney general's office. We encourage you to consult your state's consumer protection resources for more information.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technology. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Send an email notification to registered users (where applicable)
• Display a prominent notice on our website homepage or ordering platform

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the effective date of any changes constitutes your acknowledgment of the revised Privacy Policy.

16. Contact Us

If you have any questions, comments, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information below:

This Privacy Policy was last updated on July 18, 2026, and is effective as of that date.